Note: Please refer to our General issue articles if you use a Windows PC.Welcome to the Roblox universe, where imagination and creativity rule! Android App: Technical and Purchasing Issues.I have a problem with a toy, code or virtual item.
Where is the item I just bought with money.Check out what information we need below and in the listed articles for specific questions. When filling out the Description of issue field make sure to be as descriptive as you can. What additional information do we need for specific questions? Note: If we’re requesting a screenshot from you, you can take screenshots by following the steps in the How Do I Take a Screenshot? article. Type of help category: Select the topic for why you need help.What device are you having the problem on?: Select the device you need help with, where you made the purchase, etc.Note: If you need help with more than one username(s), add all of them in the description of the issue field while describing your issue. Roblox Username: Username that you need help with.When you contact us, make sure to provide the following information below. What information do we need when you contact us? If you're having an issue joining an experience, using the Roblox platform, or playing an experience make sure to check out the Roblox Status page.If you have questions about site features, experience performance, building or scripting, visit our Creator Documentation and DevForum to learn more.If you need further assistance, review the below information and fill out the Support form.Make sure to check our Roblox Help Articles before contacting us.
Roblox Customer Support team assists with Billing and Account issue related questions.
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